Service Policy
By booking your appointment and using our online check out you are agreeing to M&Ts' following service policies:
Cancellations And FeesAny service cancellation made 48 hours prior to your scheduled appointment will not result in a cancellation fee. Any cancellation made in less than 48 hours your deposit will become non-refundable.
Please direct all booking or cancellation inquiries to tcase@t-mcleaningservice.com or your direct booking link
M&T Cleaning Service reserves the right to cancel the clients recurring or one-time appointment 24 hours before the scheduled appointment.
PaymentsResidential CleaningCredit card/debit on file only.A 25% deposits will be due at the time of booking in order to secure your appointment time and date. If your appoint is not cancelled within 48 hours of your scheduled appointment your deposit will not be refunded. If we show up to a property and are denied access for any reason the full amount of the cleaning will be charged to your credit card on file.Office CleaningPayment schedules are to be agreed upon when signing a service contract. We accept check or credit card payment.
Quotes and InvoicesQuotesAll unaccepted quotes are subject to change after 48 hours. There is no guarantee that your quote will remain the same after 48 hours.
InvoicesAll invoices are subject to recalculation if technician confirms that client information (ex. check out, email, phone or quote submissons) are deemed as inaccurate or false.
All routine clients, bookings and invoices are subject to a 5- 10% increase every 2-3 years due to economy inflation change.
Routine Cleaning RescheduledIn the case of the client skipping a routine clean, the next appointment will be charged as a “one time” clean. Pets M&T Cleaning Services is not responsible for pets that leave the property while we are entering or exiting your home. Please have pets in a secure spot in your home to ensure their safety. Upon arrival of technician pets must be secured in a location that does not compromise the safety of our technicians. If the consumer(who is at home) refuses to secure the pet or if we enter the home and your pet is lose we will not complete the clean and the full price of the agreed upon service will be charged to your credit/debit card on file.
Start Time M&T Cleaning Service reserves the right to a 1 hour grace period from the booked start time due to expected or unexpected delays. Our cleaning specialists will alert you of any delay in advance.
Recent Updates, Renovations Or Additional SpacesIf for any reason there are major changes to the property or family additions (such as pets)we reserve the right to reevaluate the price of the cleaning service. Post Renovation and Construction CleaningM&T Cleaning Service highly recommends two or three step post cleaning phases to receive the best results. Dust will resettle after a clean and is not avoidable, this why we encourage our clients to book a second "final pass" appointment. If you wish to deny a final pass, M&T Cleaning Service is not obligated to do a correction visit in the case of dust resettling. Satisfaction GuaranteeM&T Cleaning Services guarantees satisfaction. Before the cleaning specialist(s) leave your home, if applicable, they will prompt a walk-through with you to ensure your satisfaction.
If you find anything missing within the clients cleaning agreement (within 24 hours), the cleaning specialist(s) will correct the missed area(s) within 48 hours. M&T Cleaning Services does not refund any portion of the service fee.
What We Don’t DoOur cleaning professionals are not allowed to perform the following tasks: Clean infested properties (e.g., bed bugs, cockroaches, mice, etc.), pest droppings or mold. Use ladders higher than 3 steps. Clean bodily fluids from a pet or a human. Clean attics, cold rooms, the exterior of the property or garage. Clean stove hoods / fans. Clean fireplaces. Laundry. Clean exterior windows. Lift or move anything heavier than 20 lbs. Clean in an unsafe property or without water, electricity, heat or air conditioning. Wall wash (spot cleaning only). Clean a hoarder's home / obsessive clutter. Service clients who are disrespectful, rude, aggressive, or fail to comply with the cleaning agreement. Clean anything outside the previously agreed cleaning agreement. Changes or additions to the cleaning agreement must be done 24 hours prior to your appointment, and will be subject to a reestimate.
Cancellations And FeesAny service cancellation made 48 hours prior to your scheduled appointment will not result in a cancellation fee. Any cancellation made in less than 48 hours your deposit will become non-refundable.
Please direct all booking or cancellation inquiries to tcase@t-mcleaningservice.com or your direct booking link
M&T Cleaning Service reserves the right to cancel the clients recurring or one-time appointment 24 hours before the scheduled appointment.
PaymentsResidential CleaningCredit card/debit on file only.A 25% deposits will be due at the time of booking in order to secure your appointment time and date. If your appoint is not cancelled within 48 hours of your scheduled appointment your deposit will not be refunded. If we show up to a property and are denied access for any reason the full amount of the cleaning will be charged to your credit card on file.Office CleaningPayment schedules are to be agreed upon when signing a service contract. We accept check or credit card payment.
Quotes and InvoicesQuotesAll unaccepted quotes are subject to change after 48 hours. There is no guarantee that your quote will remain the same after 48 hours.
InvoicesAll invoices are subject to recalculation if technician confirms that client information (ex. check out, email, phone or quote submissons) are deemed as inaccurate or false.
All routine clients, bookings and invoices are subject to a 5- 10% increase every 2-3 years due to economy inflation change.
Routine Cleaning RescheduledIn the case of the client skipping a routine clean, the next appointment will be charged as a “one time” clean. Pets M&T Cleaning Services is not responsible for pets that leave the property while we are entering or exiting your home. Please have pets in a secure spot in your home to ensure their safety. Upon arrival of technician pets must be secured in a location that does not compromise the safety of our technicians. If the consumer(who is at home) refuses to secure the pet or if we enter the home and your pet is lose we will not complete the clean and the full price of the agreed upon service will be charged to your credit/debit card on file.
Start Time M&T Cleaning Service reserves the right to a 1 hour grace period from the booked start time due to expected or unexpected delays. Our cleaning specialists will alert you of any delay in advance.
Recent Updates, Renovations Or Additional SpacesIf for any reason there are major changes to the property or family additions (such as pets)we reserve the right to reevaluate the price of the cleaning service. Post Renovation and Construction CleaningM&T Cleaning Service highly recommends two or three step post cleaning phases to receive the best results. Dust will resettle after a clean and is not avoidable, this why we encourage our clients to book a second "final pass" appointment. If you wish to deny a final pass, M&T Cleaning Service is not obligated to do a correction visit in the case of dust resettling. Satisfaction GuaranteeM&T Cleaning Services guarantees satisfaction. Before the cleaning specialist(s) leave your home, if applicable, they will prompt a walk-through with you to ensure your satisfaction.
If you find anything missing within the clients cleaning agreement (within 24 hours), the cleaning specialist(s) will correct the missed area(s) within 48 hours. M&T Cleaning Services does not refund any portion of the service fee.
What We Don’t DoOur cleaning professionals are not allowed to perform the following tasks: Clean infested properties (e.g., bed bugs, cockroaches, mice, etc.), pest droppings or mold. Use ladders higher than 3 steps. Clean bodily fluids from a pet or a human. Clean attics, cold rooms, the exterior of the property or garage. Clean stove hoods / fans. Clean fireplaces. Laundry. Clean exterior windows. Lift or move anything heavier than 20 lbs. Clean in an unsafe property or without water, electricity, heat or air conditioning. Wall wash (spot cleaning only). Clean a hoarder's home / obsessive clutter. Service clients who are disrespectful, rude, aggressive, or fail to comply with the cleaning agreement. Clean anything outside the previously agreed cleaning agreement. Changes or additions to the cleaning agreement must be done 24 hours prior to your appointment, and will be subject to a reestimate.